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Frequently asked questions

Explore our comprehensive FAQs page to discover everything you need to know about Ickle Tots, your go-to kids' furniture store. Find answers to common questions about our products, materials, and delivery options, ensuring you have all the information you need for a seamless shopping experience.

Can I apply for finance?
Yes. We have 3 finance options: 1. Snap Finance - Pay weekly, fortnightly or monthly finance 2. KLARNA - (3 months interest free) 3 Clearpay
How do I apply for Snap Finance?
To apply for Snap Finance, please add the item you wish to order to checkout. You will then receive a notification from us to state that we have received your request to apply for finance. One of our sales reps shall be in touch with you within 24-48 hours to go through the application form or alternatively you can call through to us on 0800 774 7224
Will a credit check be carried out?
Your application will be assessed on eligibility, credit history and affordability.
Do I need to be in full time employment to apply for finance?
You do not need to be in full time employment as long as you have an income of either £200 per week or £867 per month. This can be through employment and benefits.
How does it work?
Get up to £2,000 paid for your furniture Spread the repayments over 15, 18 or 24 months Repay weekly, fortnightly or monthly to suit you Clear the loan within 4 months and pay no interest There is a £15 deposit to pay upfront Minimum 18 years to apply Minimum £200 weekly income Resident in UK Active current account that accepts Direct Debit
Can I get all items on finance?
Not all items are available on finance such as the exclusive sofa range. If you are unsure, please ask.
What is the manufacturers guarantee?
There is a 1 years manufacturers guarantee and this is only on the framework of the sofa suite, it does not cover wear and tear.
Can I get a discount?
We wholesale our stock too so you can contact us if you wish to bulk buy from us to see if any discounts are available. In addition if you want to pay cash on delivery we can offer you a discount, please ask one of our sales reps.
How long does delivery take?
Delivery can take up to 3-4 weeks. If the item is made to order it can take 6-8 weeks to be delivered. This is only a rough timescale. We have to take into account factors such as manufacturing delays or delivery delays too. We will keep you updated with any changes to the delivery dates.
What are the delivery charges?
We deliver all across the UK making sure that all items are delivered carefully using our 2 man delivery service. The delivery charges are as follows: Delivery Zones: London – From £85 - £95 Wessex – From £90 - £100 East Anglia – From £85 - £100 Midlands – From £85 - £100 North West – From £85 - £100 Northern – From £85 - £100 Scotland – From £85 - £180 (excluding postcodes HS, ZE, KW) South West – From £90 - £180 North East – From £85 - £100 Ireland – From £150 Wales – From £85 - £100 Isle of Wight - From £250 If you are unsure about what delivery charges apply to you please call and speak to one of our sales reps.
Why do I need to pay a deposit?
The reason we ask for a deposit is to secure your order.
Can I get a refund on my deposit?
All deposits are non-refundable as we have to order stock in depending on what you have requested.
How can I  pay my deposit?
You can either make payment of your deposit over the phone or make a bank transfer into our account.